Recognize the right comment.
Set a keyword for a selected Reel. A matching comment can start the configured automation.
Turn a matching Reel comment into a private conversation. If someone chooses to share their details, keep them in Contacts for your team to follow up.
Start conversations on Instagram. Build relationships on WhatsApp. Keep your contacts close—with search tools on the horizon.
Engage on Instagram, manage conversations on WhatsApp, and keep customer details in Contacts. Search tools are coming next.
Each stage is a real decision in the workflow. The previews below show what is recognized, what is sent, and what gets saved. They are illustrative, not live customer data.
Set a keyword for a selected Reel. A matching comment can start the configured automation.
Send a private reply with a button. The next prompts depend on how you configure the flow.
When the customer supplies the requested details, the lead can be saved in Contacts for later follow-up.
Automation opens the door. Your team still chooses the next conversation.
Configure a keyword on a selected Instagram Reel. A matching comment starts the opening reply.
The private reply offers a button. Follow and email checks are optional steps after they interact.
Captured details can become a Contacts record. Saving it does not itself send a WhatsApp message; your team can decide how to follow up.
Move from scattered manual steps to a journey your team can configure, follow, and act on—without treating a comment as the whole story.
Choose a Reel and trigger keywords, then start the configured journey when a comment matches.
Scan comments and decide which enquiries need a reply, one by one.
Send an opening private reply with a button; add follow or email prompts only when useful.
Repeat the same DM and remember who asked for what.
Save details a person chooses to share in Contacts, with the Instagram source attached.
Copy details out of threads into separate notes or sheets.
Use a shared inbox, select contacts for approved templates, and review delivery outcomes.
Keep conversations and outreach history across disconnected places.
Build a considered journey from customer interest to a contact your team can work with.
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